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TrustTrade Pro Terms

Version 2026-10-12 · Last updated: October 12, 2026

These Pro Terms are an agreement between Blue Eagle Works LLC d/b/a TrustTrade ("TrustTrade," "we"), of Hollywood, Florida, and the business that applies to be listed on TrustTrade ("you"). You accept them by ticking the Pro Terms box when you apply. We record the date and time you accepted. The TrustTrade Terms of Service also apply to you.

1. What TrustTrade does

TrustTrade is a directory of home-service businesses in Broward, Miami-Dade and Palm Beach counties. We check each business before it's listed, list it, and send it customer requests through our website. You run your own business. You are not our employee or agent.

2. Checks and re-checks

  • Before approval, we check your Florida license in the state DBPR database (where your trade requires one) and read the expiry date on your insurance certificate. We confirm your phone number with a texted code, and your business and ID are verified through Stripe when you set up payouts.
  • We repeat these checks every few months and whenever something changes. If a check stops passing (for example, your insurance expires), your Verified badge comes off until it passes again.
  • Everything you give us must be true and current. Your ID, selfie and insurance certificate are only seen by TrustTrade and are never shown on your profile.

3. Cost

  • Free to join. No subscription.
  • You pay TrustTrade a fee of 5% of the final price of each confirmed job, capped at $1,000 per job.
  • A "confirmed job" is one where the customer confirmed your price and the completed job in TrustTrade. The "final price" is the total the customer pays you for that job, not counting sales tax.
  • Founding Pros: if you are one of our first 5 Founding Pros, you pay no TrustTrade fee on jobs confirmed during your first 30 days after approval. Processing fees still apply to online payments.

4. Payments and billing

  • Paid online: when a customer pays through TrustTrade, the payment is processed by Stripe. TrustTrade's fee and the processing fee for that payment (currently 2.9% + 30¢ for cards, 0.8% capped at $5 for bank payments) are taken out before the money is paid out to you.
  • Not paid online: we invoice you once a month for the previous month's confirmed jobs. Payment is due within 15 days of the invoice date. If an invoice goes unpaid, we may pause your listing until it is paid.

5. Honest job reporting

The price you enter in TrustTrade must be the price you actually charge. If the job changes, update the price in TrustTrade before the job is marked done. Mark jobs done when they are finished.

6. Keep it on TrustTrade

All communication with TrustTrade customers happens in the TrustTrade chat. Do not share or ask for phone numbers, emails, links, social media or any other way to talk outside the app. Our system blocks these automatically. A first attempt gets a warning. A second attempt automatically suspends your account.

7. No going around TrustTrade

For 12 months after TrustTrade introduces you to a customer, you owe the TrustTrade fee on any job you do for that customer or at that service address, whether or not it is booked through TrustTrade. The 12 months start on the date of the customer's first TrustTrade request to you.

8. Licensed and insured

You hold every license Florida and your local government require for the work you do, and you carry general liability insurance (plus workers' comp where the law requires it). You keep them current, upload your renewed insurance certificate in your portal, and tell us right away if any of them lapses.

9. Reviews

  • After every job, the customer rates it (stars, price, on time, communication, clean worksite, quality, would hire again, and an optional comment). Customers must do this before they book their next job.
  • Reviews are never tied to your payment, and every review that follows the rules is shown, good or bad. You can't edit or remove a review.
  • You may not pay for reviews, offer discounts or gifts for them, pressure customers, ask them to skip or change a review, post fake reviews, or review yourself or a competitor.

10. Your work is your responsibility

You are fully responsible for your work, quotes, permits, warranties and how you treat customers. You will cover TrustTrade for any claim, cost or loss caused by your work or by your breaking these Pro Terms.

11. Suspension and removal

We may suspend or permanently remove you for breaking these Pro Terms, for serious or repeated customer complaints, for false information, or if your license or insurance lapses. Fees you already owe are still due.

12. Ending

Either side can end this agreement with 30 days' notice in writing (email is fine). Fees owed for jobs before the end date are still due, and Section 7 stays in force for the full 12 months. We may change the fee for future jobs with 30 days' written notice; if you don't agree, you can end the agreement.

13. Florida law

Florida law governs these Pro Terms. Any dispute goes to the courts in Broward County, Florida. These Pro Terms and the TrustTrade Terms of Service are the whole agreement between us.

14. Contact

Blue Eagle Works LLC d/b/a TrustTrade, Hollywood, Florida — contact: trusttradeflorida@gmail.com
WhatsApp (561) 285-7658