TrustTrade Privacy Policy

Last updated: October 12, 2026

This policy explains what Blue Eagle Works LLC d/b/a TrustTrade ("TrustTrade," "we") collects when you use the TrustTrade website, why, and who sees it.

1. What we collect

Customers: name, phone, email, service address, request details, chat messages and reviews.
Businesses: business and owner name, phone, email, business address, license and insurance details, a photo ID and a selfie (for identity checks), an optional Google rating, services and area, job prices and status, payout details handled by Stripe, and chat messages.
Website chat: if you use the chat bubble, your name, optional email and messages, so we can reply.
Push subscription: if you turn on notifications, your browser's push subscription so we can send them.
IP address: for security, to prevent fraud and abuse.

2. Why we collect it

To connect customers with businesses and run requests, bookings and chat.
To send notifications you turned on.
To verify jobs and reviews.
To check businesses before and while they're listed: we look up license records in Florida's public DBPR database, read the expiry date on insurance certificates, may look up business addresses with the U.S. Census Bureau's address service, and Stripe verifies the business and the owner's ID when payouts are set up.
To bill businesses their commission.
To keep TrustTrade safe: block contact sharing, prevent fraud and handle disputes.
To follow the law.

3. Who sees what

Businesses, before booking: your first name, city or zip, and your request details.
Businesses, after you confirm the price: your service address too, so the pro can show up.
Businesses never see your phone number or email.
The public: business profiles and reviews. Reviews never show your phone, email or address.
TrustTrade's admin can see all information to run the service.
Service providers that host and run the site for us, only to provide that service. Google Firebase sends and checks the text-message code that verifies your phone number. Stripe processes online payments and payouts.
ID photos, selfies and insurance certificates are seen only by TrustTrade's admin and are never shown on a profile.
Authorities, if the law requires it or to protect someone's safety.

4. Chat monitoring

Every chat message is checked by an automated contact filter before it is delivered. Blocked messages are logged with the account and time. TrustTrade's admin can read chats for safety, to enforce our rules and to resolve disputes. Please don't share sensitive personal information in chat.

5. We don't sell your data

We do not sell or rent your personal information, and we don't share it for advertising.

6. How long we keep it

Account, job, chat and billing records: while your account is active and for up to 3 years after your last job, for billing, disputes and legal reasons.
IP and security logs: up to 12 months.
Push subscriptions: deleted when you turn notifications off or your browser ends them.

7. Deleting your data

Email trusttradeflorida@gmail.com · (561) 285-7658 with your name and your Request # (or the phone number you used). We'll confirm it's you and delete your information within 30 days. We may keep what the law requires, plus records we need for billing, fraud prevention or safety (for example, a record of a suspension).

8. Security

We use reasonable safeguards to protect your information, but no system is 100% secure. Keep your private TrustTrade links private.

9. Children

TrustTrade is for adults 18 and older. We don't knowingly collect information from children.

10. Changes

We may update this policy. The date at the top shows the latest version.

11. Contact

Blue Eagle Works LLC d/b/a TrustTrade, Hollywood, Florida — contact: trusttradeflorida@gmail.com
WhatsApp (561) 285-7658